We designed the Pathé voice app on the basis of Dialogflow. This is a development tool that helps in generating smart conversations. And in this context, ‘smart’ means that the app-end user does not have to ask exactly the right question in order to receive the information that he/she wants to obtain.
To pull this off, we make use of a number of example sentences. For instance, the questions mentioned earlier: “Which movies are playing tonight?” or: “Which cinemas are there near me?” If a question is asked that is similar to one of the example sentences, Dialogflow understands which question is (likely) being referred to.
To make these smart conversations possible, Dialogflow uses Natural Language Processing (NLP). NLP is a technology that enables apps to comprehend human conversations and to produce sensible responses.
Advantages of Dialogflow
A great advantage of Dialogflow as compared to other similar platforms is that it is easy to integrate this technology with various communication channels (for example, Google Assistent, Facebook Messenger or Twitter).
In addition, thanks to Dialogflow, Charlie gradually increases his knowledge about the wishes of the users. As a result, it is easier to improve the user experience by implementing adjustments.